Exellent
20,921 reviews
KOKO Help Center
Find quick answers about our wax, shipping & returns 💕
General information
Shipping & Delivery
Returns & Exchanges
Is the wax suitable for all skin types?
Yes, our wax is suitable for all skin types, including sensitive skin. All our formulas are vegan, cruelty-free, and designed to minimize irritation. For very sensitive skin, we recommend testing a small area before your first full use.
What’s the difference between your wax types?
Each wax is designed for a specific use: Rose Wax for full body, Honey Wax for sensitive skin, and Matcha Wax for delicate areas like the face. This way, you get the most effective results with the best comfort.
How long do the results last?
On average, results last 3 to 4 weeks depending on your hair type and growth cycle. With regular use, hair tends to grow back finer and more sparse, making waxing even more comfortable over time.
How long does shipping take?
All orders are shipped within 24 business hours. Delivery usually takes between 5–9 business days depending on your location.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your package in real time.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and fees may vary depending on the destination, but we always do our best to ensure fast and secure delivery.
Can I return my product if I’m not satisfied?
Yes, we offer a 30-day money-back guarantee. If you’re not fully satisfied, you can return your unused product in its original packaging.
What if I received a damaged or wrong item?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with a photo of the product and packaging. We’ll send you a replacement at no extra cost.
How do I start a return?
Simply contact our customer support team. We’ll provide you with return instructions, and once we receive and inspect the item, you’ll get a full refund or an exchange.