1. Introduction
Welcome to KOKO WAX. These Terms of Service ("Terms") govern your access to and use of the website kokowax.us (the "Site"), as well as any purchases made through it.
By accessing the Site, browsing our products, creating an account, or placing an order, you ("Customer", "you") acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund Policy.
If you do not agree with these Terms, please do not use this Site.
2. About us
The Site is operated by KOKO WAX ("KOKO WAX", "we", "us", "our"). For any inquiries regarding these Terms, you may contact us at:
Email: hello@kokowax.com Website: kokowax.us
3. Eligibility
By using this Site and placing orders, you confirm that:
a) You are at least 18 years old, or have the legal capacity to enter into a binding contract in your jurisdiction.
b) You are using the Site for personal, non-commercial purposes (unless explicitly authorized for wholesale, see Section 14).
c) The information you provide (name, address, payment details) is accurate, current, and complete.
KOKO WAX reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.
4. Products and services
a) KOKO WAX offers cosmetic products designed for at-home hair removal, including but not limited to wax pearls, wax warmers, applicators, and pre/post-care products.
b) All products are intended for external cosmetic use only, in accordance with the instructions provided on the packaging and Site.
c) We reserve the right to modify, discontinue, or limit the availability of any product at any time, without prior notice.
d) Product images, colors, and descriptions on the Site are provided for informational purposes. While we strive for accuracy, slight variations may occur due to screen settings or lighting conditions.
5. Pricing and payment
a) All prices are displayed in United States Dollars (USD) unless otherwise specified, and exclude shipping fees and applicable taxes, which are calculated at checkout.
b) KOKO WAX reserves the right to change product prices at any time. The price applicable to your order is the one displayed at the moment you complete your purchase.
c) Accepted payment methods include: Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, and other methods displayed at checkout.
d) Payment is processed securely by our payment partners. KOKO WAX does not store any credit card information on its servers.
e) In the event of a payment dispute, chargeback, or fraudulent transaction, we reserve the right to suspend the order, the account, and to take any appropriate legal action.
6. Order acceptance
a) Placing an order on the Site constitutes an offer to purchase, which becomes a binding contract only upon our acceptance, confirmed by the dispatch of the products.
b) KOKO WAX reserves the right to refuse or cancel any order at any time, for reasons including but not limited to:
- Product unavailability
- Errors in product descriptions or pricing
- Suspected fraud or unauthorized use of payment methods
- Violation of these Terms
c) In case of cancellation by KOKO WAX, the customer will be fully refunded.
7. Shipping and delivery
a) Shipping policies, delivery times, and costs are detailed in our Shipping & Delivery Policy ([link]).
b) Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, or external events beyond our control.
c) Risk of loss or damage transfers to the customer upon delivery confirmation by the carrier.
d) Customs duties, taxes, or import fees applicable to international orders are the customer's responsibility.
8. Returns, refunds, and cancellations
All return, refund, and cancellation requests are governed by our Refund Policy ([link]).
By placing an order, you acknowledge having read and accepted the conditions outlined in our Refund Policy.
9. Use of the Site
You agree to use the Site lawfully and respectfully. You must not:
a) Use the Site in any way that violates applicable laws or regulations.
b) Attempt to gain unauthorized access to any part of the Site, server, or related systems.
c) Use bots, crawlers, scrapers, or any automated means to extract content or data from the Site, except for legitimate search engine indexing.
d) Reproduce, copy, distribute, or commercially exploit any content from the Site without our prior written authorization.
e) Submit false, misleading, abusive, defamatory, or harmful content, including in product reviews or contact forms.
f) Use the Site to harass, threaten, or harm other users or KOKO WAX staff.
KOKO WAX reserves the right to terminate access for any user who violates these provisions.
10. Intellectual property
a) All content on the Site — including but not limited to logos, brand names, product images, photographs, illustrations, text, formulas, packaging designs, and graphics — is the exclusive property of KOKO WAX or its licensors, and is protected by intellectual property laws.
b) The name "KOKO WAX," related logos, and any associated trade dress are trademarks of KOKO WAX. Any unauthorized use is strictly prohibited.
c) You may not reproduce, modify, distribute, or commercially exploit any content from the Site without our prior written authorization.
d) By submitting content to the Site (including reviews, photos, or testimonials), you grant KOKO WAX a non-exclusive, royalty-free, worldwide license to use, reproduce, and display said content for marketing and operational purposes.
11. Customer accounts
a) Creating an account on the Site is optional, but allows you to track orders, save preferences, and access exclusive offers.
b) You are responsible for the confidentiality of your login credentials and for any activity occurring under your account.
c) You agree to notify us immediately of any unauthorized use of your account at hello@kokowax.com.
d) KOKO WAX reserves the right to suspend or close any account that violates these Terms, with or without notice.
12. Reviews and user-generated content
a) Customers may submit reviews, ratings, photos, and comments regarding our products, subject to the following conditions:
- Content must be honest, respectful, and based on a genuine experience with the product
- Content must not contain offensive, defamatory, illegal, or commercial promotional language
- Content must not violate the rights of any third party (intellectual property, privacy, etc.)
b) KOKO WAX reserves the right to moderate, edit, or remove any user-submitted content at its sole discretion, without notice.
c) By submitting content, you grant KOKO WAX the right to use, reproduce, and share said content across all our communication channels (Site, social media, email marketing, advertising), without compensation.
13. Product use, allergies, and disclaimers
a) KOKO WAX products are formulated for external cosmetic use only. They must be used in accordance with the instructions provided on the packaging and Site.
b) Although our formulas are dermatologist-tested and designed for sensitive skin, individual reactions can occur. We strongly advise to:
- Perform a patch test 24 hours before first full use
- Discontinue use immediately in case of reaction
- Consult a healthcare professional if symptoms persist
c) KOKO WAX cannot be held liable for adverse reactions resulting from misuse, failure to perform a patch test, or use against contraindications listed on the product packaging.
d) Our products are not substitutes for professional medical or dermatological advice. If you have a known skin condition or are uncertain about product suitability, consult a healthcare professional before use.
14. Wholesale and professional use
a) The Site is primarily intended for personal, non-commercial use.
b) Estheticians, beauty professionals, and salon owners interested in wholesale orders or professional partnerships should contact us at hello@kokowax.com with the subject line "Wholesale."
c) Specific terms, pricing, and conditions apply to wholesale accounts and will be communicated during the application process.
15. Limitation of liability
To the fullest extent permitted by applicable law:
a) KOKO WAX provides the Site and products "as is" and "as available", without any warranty, express or implied, regarding their quality, fitness for a particular purpose, or non-infringement, except as required by law.
b) KOKO WAX shall not be liable for any indirect, incidental, consequential, or punitive damages resulting from the use or inability to use the Site or our products, including but not limited to loss of profit, loss of data, or personal injury, except in cases of gross negligence or willful misconduct.
c) Our total liability for any claim arising from your use of the Site or our products is limited to the amount paid by the customer for the order in question.
d) Nothing in these Terms is intended to limit liability for fraud, gross negligence, or any liability that cannot be excluded under applicable consumer law.
16. Indemnification
You agree to indemnify, defend, and hold harmless KOKO WAX, its directors, employees, and partners from any claim, demand, loss, or damage (including reasonable legal fees) arising from:
a) Your breach of these Terms b) Your use of the Site or products in violation of applicable law c) Your infringement of any third-party right (intellectual property, privacy, etc.)
17. Force majeure
KOKO WAX cannot be held liable for any failure to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, wars, civil unrest, government decisions, transportation disruptions, supplier failures, or technological failures.
18. Modifications to the Terms
a) KOKO WAX reserves the right to modify these Terms at any time. Modifications take effect upon posting to the Site.
b) The version applicable to a given order is the one in effect on the date of purchase.
c) We encourage you to consult these Terms regularly to stay informed of any changes.
19. Governing law and jurisdiction
a) These Terms are governed by and interpreted in accordance with the laws of [your country/state], without regard to its conflict of law principles.
b) Any dispute arising from or related to these Terms, the Site, or our products will be subject to the exclusive jurisdiction of the courts of [your jurisdiction], except where overridden by mandatory consumer protection laws applicable in the customer's country of residence.
c) For European Union and United Kingdom customers, nothing in these Terms limits your rights under applicable consumer protection laws in your country of residence.
20. Severability
If any provision of these Terms is deemed invalid, illegal, or unenforceable by a competent court, the remaining provisions shall remain in full effect. The invalid provision will be replaced by a valid clause whose effect comes as close as possible to the original intent.
21. Entire agreement
These Terms, along with our Privacy Policy ([link]), our Refund Policy ([link]), and our Shipping & Delivery Policy ([link]), constitute the entire agreement between you and KOKO WAX regarding your use of the Site and the purchase of our products. They supersede any prior agreement, written or oral.
22. Contact
For any questions regarding these Terms, please contact us:
KOKO WAX Customer Service Email: hello@kokowax.com Response time: within 24 hours, Monday to Friday